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Our Policy Covers

Our policy lasts 30 days are refers to items purchased directly from this website; whether physical, digital, or downloadable items. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


This Policy Does Not Cover

If you have used our ‘Packing Service’ for items that you have purchased from a third party website, and have found a fault with an item, please refer to the third parties returns policy and return the item directly to the point of purchase.

This policy does not cover any ‘services, including consultation services and professional services’ that you have ordered or purchased from this website. Please contact us by email should you wish to discuss cancellation of these services.

Several types of goods are exempt from being returned. Perishable goods such as food, items with a sale by date, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
 
To complete your return, we require a receipt or proof of purchase.
 
Please do not send your purchase back to the manufacturer; unless the item has been purchased from a third party website and the third parties returns policy states that you must return the item directly to the manufacturer.
 
There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
 
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@livinginjamaica.com.
 
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@livinginjamaica.com and send your item to: 360 Degrees Property Solutions Limited, 176 Ravenscroft Road, Beckenham, Kent, BR3 4TW, United Kingdom.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
 
Shipping
To return your product, you should mail your product to: 360 Degrees Property Solutions Limited, 176 Ravenscroft Road, Beckenham, Kent, BR3 4TW, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.